At SOSAFE we want to help you take care of and protect your personal data. Therefore, we minimize our processing by requesting the minimum data necessary so that you can register your account. Along with the data we collect when you create your account, we also store the rest of the information that you provide to us through our application and that is related to its use and operation.
You have the right to review the personal data we collect about you and ask us to delete it or permanently delete your account. Our software does not perform any passive tracking or obtain any information from your device that is not related to the use of the application.
SOSAFE will never reveal its users' information in a manner other than that expressed in this Privacy Policy, unless required by the competent authority and in accordance with the Law. The only consequence of not providing this data is not being able to use the functionalities that require it.
SOSAFE partners are those public or private entities that, through the paid version of SOSAFE®, can contact users through the reports they create. Their access to the reports is limited by the contracted geographical area and they have access to the same information as the rest of SOSAFE® users, along with additional access to contact the user who created the report by telephone. Additionally, they can send messages of interest to users based on the corresponding contact settings.
To exercise your rights or for any questions about how we protect your information and our processing of your data, you can contact us at privacy@sosafeapp.com. Likewise, you have the right to go to the corresponding control authority in your country.
🤔 What data do we collect and what do we use it for?
We use your phone number and email to identify you as a user. The use of your name and address is optional. Your name is used so that SOSAFE users can better identify you and, optionally, we will ask you for your RUT so that you can obtain products, services or benefits from third parties through SOSAFE. Your home address is only used so that we can inform you of reported incidents in your neighborhood or for eventual mass communications from SOSAFE members that are relevant to you. The content of your reports and conversations is also saved to maintain a record accessible to their participants, always ensuring that strict standards of security and confidentiality are maintained.
Your personal data is not sold to third parties. When we compile statistics on the use of the application, these do not contain your personal data or other additional information for measurement purposes that allows you to identify yourself individually (for example, we will measure in which sectors the most lost pets are recorded, but we will not use your name or your pet's).
SOSAFE partners are all those public or private entities that can respond to your reports. They have access to the same public information as other users, only having additional access to your phone number to help you resolve your complaint. SOSAFE Partners are prohibited from making additional use of this information for purposes other than the use of our platform.
Your personal data is only saved for as long as you wish to maintain your account with us. If you request it, they will be deleted along with it.
📣 Reports and public data
All reports are public. When you make a report, your name, the content you enter and its location are shared. In addition, our operators or the entities that correspond to the location of your report have access to your telephone number to be able to contact you and help you. If you use the anonymous reporting option, neither your name nor your avatar will be public. If you delete or edit one of your reports, a record of the previous version will remain. When you make a report, we also record your geolocation for usability analysis and statistics. This information is used exclusively by SOSAFE for internal development purposes and is not given or sold to third parties.
The exception to the above are drug reports, which by default are only visible to those entities who provide service in the corresponding area.
🏛️ Public and Private Entities
In SOSAFE, public and private entities coexist, along with our users. These entities have access to the same information that you choose to share publicly in the application. Those entities that are indicated in a report will be able to see your username, the location of the report, and your phone number. This additional information is provided for the sole purpose of contacting you to resolve your report.
📂 Third party services and transfers of personal data
We use technology services from various companies to operate our application, measure and improve its performance, and communicate with you. Data transfers are carried out for specific purposes and under regulated conditions according to the Privacy Policy of each provider. All third parties must comply with strict security standards and cannot use your data for purposes other than those expressly indicated.
💬 Your rights and how to exercise them
You have the right to access, modify, port and delete your personal data, as well as limit its processing. To make requests, you can contact privacy@sosafeapp.com.
