SOSAFE Premium is a subscription that auto-renews for a specific period of time (e.g. on a monthly basis). Subscribing to SOSAFE Premium allows you to get access to new features on SOSAFE and to other services depending on the premium plan you subscribe to.

Canceling your SOSAFE Premium subscription is slightly different, depending on what payment method you used to subscribe.
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If you purchased your subscription with your Apple ID, you can manage and cancel your subscription through your device’s Account Settings or in the Manage Subscriptions section of the Apple App Store. From there you’ll be able to select SOSAFE Premium from your list of subscriptions and cancel it.

‍If you purchased your subscription using Google Play, you can manage and cancel your subscription by visiting the Subscriptions section of Google Play. From there you’ll be able to select SOSAFE Premium from you list of subscriptions and cancel it.

We cannot make refunds after you have subscribed to a premium plan, but you can cancel your subscription before it renews for another period of time.

You can add up to 50 addresses with SOSAFE Premium. You can add addresses to see what is happening around your workplace, your kids school, your parents, friends and more.

Protect Me allows you to know what is happening around you anywhere you go. When Protect Me switch is on, SOSAFE will notify you of security reports that are been created around you. This feature needs to know where you are so it can inform you about reports created nearby, and therefore requires location permissions. You can turn this off and on, anytime.

If you create an emergency report (i.e. report types of "Security", "Fire", "Ambulance") our 24/7 security central will be notified and will call you to verify the emergency. If you need help, our operators will inform local first responders (e.g. police, firefighters, ambulance) about your emergency and send help where you are as soon as possible. Note: this service is only available in Chile.

After getting your SMART Cam or SOSAFE Camera, and receiving a motion detection notification on your smartlab app, you will see a button that allows you to report that incident directly on SOSAFE to alert nearby neighbors.